Seasoned IT professional with a deep Linux background along with expertise in MySQL, MongoDB, virtualization and Python combined with an excellent troubleshooting skillset.
SENIOR SITE RELIABILITY ENGINEER, SALESFORCE.COM
SAN ANTONIO, TX – AUGUST 2018 - CURRENT
LINUX SYSTEMS ENGINEER II, RACKSPACE HOSTING
SAN ANTONIO, TX – JULY 2013 - AUGUST 2018
Responsibilities include serving as a top-tier/final technical escalation point for the Global Linux Technical Support organization, developing and maintaining a wide variety of tools used by Global Technical Support organization, and leading multiple projects to drive the integration of Datapipe after acquisition by Rackspace. I also frequently serve as the primary Point of Contact for various teams and handle day-to-day supervisory/team management tasks as requested by team managers.
LINUX SYSTEMS ADMINISTRATOR, HOSTGATOR.COM
HOUSTON, TX — JUNE 2012 - JULY 2013
Responsibilities included providing technical support to clients via helpdesk tickets, installing, configuring, and supporting Apache, BIND, MySQL, and Exim across server farm, monitoring server farm for possible stability issues and taking both proactive and reactive steps in order to prevent and resolve issues, providing guidance to and handling escalations from front-line support agents, contributing documentation to internal wikis along with software patches to internal code. I also compiled and created a package repository for MATE (a GNOME 2 fork) to be used as a desktop environment option on our Linux workstations across the company.
SOLUTIONS CENTER ENGINEER, SUPPORT.COM
REDWOOD CITY, CA — MAY 2010 – JUNE 2012
Telecommuting position with responsibilities including answering incoming calls from customers and partners, providing hardware and software technical support for Windows client operating systems and associated peripherals, home network (wired and wireless) installs and troubleshooting and reviewing and providing changes for company documentation. Researched and developed removal techniques and scripts for multiple variants of the 64-bit ZeroAccess rootkit along with removal methods for many other malware infections.
RESNET ADMINISTRATOR, UNIVERSITY HOUSING - UNIVERSITY OF ARKANSAS
FAYETTEVILLE, AR — SEPTEMBER 2007 - DECEMBER 2008
Responsibilities included supervising 9 student-employees; insuring day-to-day operation of the network infrastructure to approximately 5,000 students living in on-campus residence halls using Bradford Networks' Campus Manager. Also charged with providing desktop and network support to students and staff members by personal appointments, phone, and email and played an integral role in the emergency deployment of the Bradford Networks’ system in March-April 2008. Primarily responsible for maintaining the organizational website and trouble-ticket system.
Arkansas State University - Mountain Home — Associates of Applied Science in Information Systems Technology, Networking Specialist - December 2010
Red Hat Certificate of Expertise in Red Hat Enterprise Linux Diagnostics and Troubleshooting (RHCA Track)
Red Hat Certified Virtualization Administrator (RHCA Track)
Red Hat Certificate of Expertise in Clustering and Storage Management (RHCA Track)
Red Hat Certificate of Expertise in Server Hardening (RHCA Track)
Red Hat Certified Engineer